Return Policy
Return Policy
1. General Information
We strive to ensure that you are completely satisfied with your purchase. If you receive a defective item, you can return it within 14 days of receipt for a refund or exchange.
2. Return Conditions
- The item must be returned in its original packaging, including any accessories, tags, and documentation.
- The item must be unused and in the same condition that you received it, except for defects.
- Proof of purchase (receipt or order confirmation) must be provided.
3. Return Process
- To initiate a return, please contact our customer service at info@beigemomstore.com with your order details and a description of the defect.
- We will provide you with a return authorization and instructions on how to send the item back to us.
- Once we receive the item and verify the defect, we will process your refund or exchange.
4. Refunds
- Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Shipping costs for the return will be covered by us if the item is confirmed to be defective.
5. Exchanges
- If you prefer an exchange, we will ship the replacement item to you at no additional cost once the defective item is received and inspected.
6. Non-Returnable Items
- Items that show signs of wear and tear, misuse, or damage not caused by a defect will not be accepted for return or exchange.
- Final sale items are not eligible for return or exchange unless they are defective.
If you have any questions regarding our return policy, please contact us at info@beigemomstore.com.